Harden's survey result
Not enough people have commented yet
Our reviews are based on an annual survey of ordinary diners which runs in Spring each year. But this establishment has not yet gathered enough feedback for our editors to write it up.
Do you think it deserves to be better known?
Write a quick review now using our restaurant diary service. That way it might catch our attention. Next survey, you can transfer your diary entry into our survey system. Everyone who contributes 5 or more reviews in our survey will qualify for a free guide.
For 33 years we've been curating reviews of the UK's most notable restaurant. In a typical year, diners submit over 50,000 reviews to create the most authoritative restaurant guide in the UK. Each year, the guide is re-written from scratch based on this survey (although for the 2021 edition, reviews are little changed from 2020 as no survey could run for that year).
Have you eaten at New Loon Fung?
42-44 Gerrard St, London, W1
Restaurant details
New Loon Fung Restaurant Diner Reviews
"Food was good; nothing to really shout about- good home food. Tables were bear; we kept asking for condiments-service without a smile. Different people served you so no rapport built . We asked to remove the service charge- which was at 12.5% discretionary- the waiter then proceeded to say; if you didn’t pay the service charge then I will have to charge you for the tap water and lemon slice; you should have taken takeaway and not eat in etc; he kept raising his voice causing a scene. I said that the service is discretionary and I’m entitled to pay it not if you wanted the service charge don’t use the word discretionary. He then pointed me to restaurants across the road. We paid the £40 without service and left never to return."
